Quality Policies & Warranty
Lab Service Payment
A courtesy discount of 50% of the RX costs, including extras, will be made on prescription lenses due to professional error, (ie: power change, axis, add tints, pad, segment location or change in lens style). This discount will be given upon return of the original lenses and must be received within 60 days from the original order.
Professional errors will be limited to a one time remake and may not be used if a non-adapt has already been used for this patient.
Progressive Lens Non-Adapts
In the event that a patient is not able to adapt to their progressive lenses, replacement single vision or lined bifocals lenses will be processed at no additional expense to you within 60 days of original delivery. Should the patient decide to try a different progressive lens, we will credit the less expensive lens. Any additional charges (ie: tints, coating, etc.) will incur remake charges. Non-adapts will be limited to a one time remake. Professional errors cannot be used if a non-adapt is already used.
Lens / Coatings
Warranted for 1 year, one time replacement.
Note: Lenses must be replaced in identical form. A maximum of 1 time replacement per RX order is allowed. Front Surface scratches due to normal wear will be covered. However, abuse of the lens will not be covered. Scratch warranty will be approved per VLE discretion. Safety lens carry no warranty.
HMC/EMI is warranted against defects for 1 year, one time replacement. Should the coating be found defective, the lenses will be replaced. This is limited to original RX in same material. Cus-tomer must return old lenses accompanied by both invoice numbers in order to receive credit.
Super Hydro HMC/EMI is warranted against defects for 2 years. Same terms as HMC/EMO apply.
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